Return & Refund Policy

Last updated: September 4, 2026

Thank you for shopping with Apex Performance Shoppe. We want you to be confident in your purchase. Please review our return and refund policy below before placing your order.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return due to change of mind, buyer’s remorse, ordering the wrong item, or similar reasons, the product must be:

Unopened and unused
In its original packaging
In resalable condition
Returned within 30 days of delivery

A receipt or proof of purchase may be required.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can evaluate the issue and make it right.

Opened products may still be eligible for a refund or replacement when the product is damaged or defective.

Please contact us at info@apexshoppe.co and include your order number, a description of the issue, and photos of the product and packaging when applicable.

For approved claims involving damaged, defective, or incorrect merchandise, Apex Performance Shoppe will cover any required return shipping costs.

Buyer’s Remorse, Change of Mind & Ordering Errors

We accept returns for buyer’s remorse, change of mind, or accidentally ordering the wrong product within 30 days of delivery, provided the item remains unopened, unused, in its original packaging, and in resalable condition.

For these returns, the customer is responsible for return shipping costs.

Original shipping charges are not refundable for buyer’s-remorse or change-of-mind returns.

Supplements, Food & Consumable Products

For health, safety, and product-integrity reasons, opened supplements, food products, beverages, and other consumable products cannot be returned due to buyer’s remorse, flavor preference, change of mind, or ordering the wrong product.

Opened consumable products may still qualify for a refund or replacement if they are damaged or defective.

How to Start a Return

Before returning an item, please contact us at:

Email: info@apexshoppe.co
Phone: (717) 608-0243

Please provide your name, order number, item being returned, and reason for the return.

If your return is approved, we will provide return instructions.

Do not send products back without first contacting us.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days after the refund has been issued for it to appear on your account. Processing times may vary depending on your bank, credit card company, or payment provider.

For buyer’s-remorse or change-of-mind returns, original shipping charges are non-refundable.

Exchanges

If you ordered the wrong product and would like a different item, please contact us. When applicable, the original unopened and unused item may be returned under the terms of this policy, and a new order can be placed for the desired product.

If you received the wrong item because of an error on our part, contact us and we will work to correct the order at no additional shipping cost to you.

Non-Returnable Items

The following are not eligible for buyer’s-remorse or change-of-mind returns:

Opened or used supplements
Opened food or beverage products
Other opened consumable products
Gift cards
Clearance or final-sale items
Items not in their original condition
Items returned more than 30 days after delivery

This does not prevent a customer from contacting us regarding an item that arrived damaged, defective, or incorrect.

Return Shipping Costs

Damaged, defective, or incorrect order: Apex Performance Shoppe covers required return shipping costs.

Buyer’s remorse, change of mind, or customer ordering error: Customer is responsible for return shipping costs.

We recommend using a trackable shipping method when returning merchandise. Apex Performance Shoppe is not responsible for return packages lost in transit when shipping is arranged by the customer.

If incorrect address is used during ordering, customer is responsible to log into UPS and make corrections to delivery.

Contact Information

If you have questions about a return, refund, or exchange, please contact:

Apex Performance Shoppe
5260 Simpson Ferry Rd
Mechanicsburg, PA 17050
Email: info@apexshoppe.co
Phone: (717) 608-0243